TERMS & CONDITIONS
Last updated: [2026-02-02]
This website is operated by Knitty Gritty. Throughout the site, the terms “we”, “us”, and “our” refer to Knitty Gritty. Knitty Gritty offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing our website and/or purchasing from us, you engage in our Service and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content. If you do not agree to these Terms, you may not access the website or use any of our services.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
1. ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products or services for any illegal or unauthorized purpose, nor violate any applicable laws, including copyright laws.
You must not transmit any malicious code, viruses, or destructive software. Any breach of these Terms may result in immediate termination of services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that your content (excluding payment information) may be transferred unencrypted across networks. Payment details are always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
Section headings are included for convenience only and do not affect interpretation.
3. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making.
We reserve the right to modify site content at any time without obligation to update any information.
4. MODIFICATIONS TO SERVICE & PRICING
Product prices are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice and shall not be liable for any such changes.
5. PRODUCTS & SERVICES
Certain products or services may be available exclusively online and in limited quantities, subject to our Return Policy.
We make every effort to display product colours accurately; however, we cannot guarantee that your device’s display will reflect true colours.
We reserve the right to limit or refuse sales by person, region, or jurisdiction, and to discontinue any product at any time.
We do not guarantee that products, services, or results will meet your expectations or that errors will be corrected.
6. BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion, including orders that appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all orders made with us.
For more details, please review our Returns Policy.
7. OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties or guarantees.
Your use of optional tools is entirely at your own risk and discretion.
Any new features or services added to the site shall also be subject to these Terms.
8. THIRD-PARTY LINKS
Our site may contain links to third-party websites. We are not responsible for examining or evaluating their content or accuracy and do not warrant third-party materials or services.
Any complaints or concerns regarding third-party products should be directed to the third party.
9. USER COMMENTS, FEEDBACK & SUBMISSIONS
By submitting comments, feedback, or content, you grant us the right to use, edit, publish, and distribute such content without restriction or compensation.
You agree that your submissions will not violate any third-party rights or contain unlawful or offensive material. You are solely responsible for the accuracy of your submissions.
10. PERSONAL INFORMATION
Your submission of personal information through the site is governed by our Privacy Policy.
11. ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate, at any time, without prior notice.
12. PROHIBITED USES
You are prohibited from using the site or its content for unlawful, abusive, discriminatory, misleading, obscene, malicious, or harmful purposes, or to violate intellectual property rights.
Violation of these Terms may result in termination of access to our services.
13. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
All products and services are provided “as is” and “as available”, without warranties of any kind, express or implied.
To the fullest extent permitted by law, Knitty Gritty, River Tees Group, and their affiliates, directors, employees, and service providers shall not be liable for any damages arising from your use of the Service or products.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Knitty Gritty and River Tees Group, including affiliates, partners, officers, employees, and service providers, from any claim arising from your breach of these Terms.
15. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
16. TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate or suspend access to the Service at any time without notice if you violate these Terms.
17. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us and supersede any prior agreements or communications.
18. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Sri Lanka.
19. CHANGES TO TERMS
We reserve the right to update or replace any part of these Terms at our discretion. Continued use of the website following updates constitutes acceptance of those changes.
20. CONTACT INFORMATION
Questions about these Terms and Conditions should be sent to us via the contact details provided on our website.