PRIVACY POLICY

Last updated: [2026-02-02]

This Privacy Policy describes how Knitty Gritty (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our site, we may collect the following types of information:

a) Device Information

  • Web browser, IP address, time zone

  • Cookies and usage data

  • Pages viewed and referring websites

b) Order Information

  • Name, billing address, shipping address

  • Email address and phone number

  • Payment details (processed securely via third-party payment gateways)

c) Customer Support Information

  • Information you provide when contacting us via email, forms, or chat

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill orders (including payments, shipping, and confirmations)

  • Communicate with you about orders, products, or services

  • Provide customer support

  • Improve and optimize our website

  • Prevent fraud and enhance security

  • Send marketing communications (only if you opt in)

3. SHARING YOUR PERSONAL INFORMATION

We share your personal information with trusted third parties to help operate our business, including:

  • Shopify Inc. – to power our online store

  • Payment gateways – to securely process transactions

  • Shipping and logistics providers

  • Analytics services (such as website performance tracking)

We may also share information to comply with legal obligations or protect our rights.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

You can manage or disable cookies through your browser settings; however, this may affect site functionality.

5. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. DATA SECURITY

We take reasonable measures to protect your personal information. Payment information is encrypted and processed securely through trusted third-party payment providers.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access personal information we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. CHILDREN’S INFORMATION

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

11. CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy, please contact us via the contact details provided on our website.